Return & Refund Policy

Last Updated: June 29, 2026

1. Return Window

We offer a 30-day return policy from the date of delivery for most products. To be eligible for a return, items must be:

In new, unused, and resalable condition
In original packaging with all accessories, manuals, and warranty cards
Unopened for health and hygiene products
Accompanied by proof of purchase (order number, receipt, or packing slip)

2. Non-Returnable Items

The following items are final sale and cannot be returned:

Personal care and beauty products that have been opened or used (hygiene reasons)
Earphones, headphones, and earbuds that have been opened (hygiene reasons)
Downloadable software and digital products
Gift cards and store credits
Clearance, final sale, or items marked “Non-Returnable” at the time of purchase
Custom or personalized items

3. Return Process

To initiate a return, please follow these steps:

Request Authorization: Email us at xloin330@163.com with your order number, the item(s) you wish to return, and the reason for the return. We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
Package Your Return: Securely pack the item(s) in the original packaging with all accessories included. Include the RMA number and a copy of your packing slip or order confirmation inside the package.
Ship the Return: Ship the package to the address provided in our return authorization email. We recommend using a trackable shipping method and retaining your shipping receipt. We are not responsible for returns lost in transit without proof of delivery.

Important: Returns sent without a valid RMA number may be refused or experience processing delays.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped, defective product, or damaged in transit). In such cases, we will provide a prepaid return shipping label. Original shipping charges are non-refundable unless the return is due to our error.

5. Inspection and Processing

All returns are subject to inspection upon receipt. We reserve the right to deny a refund if the returned item does not meet our return criteria. Return processing typically takes 5-7 business days from the date we receive your return. You will receive an email notification once your return has been processed.

6. Refunds

Approved refunds will be issued to the original payment method used for the purchase. The refund amount includes the item purchase price plus applicable taxes. Depending on your financial institution, it may take 3-10 business days for the credit to appear on your statement after we process the refund.

Partial Refunds: We may issue a partial refund (deducting a restocking fee of up to 15%) in the following cases:

Items returned after the 30-day window (up to 45 days)
Items not in original packaging or missing accessories
Items showing signs of use or damage not due to our error

7. Exchanges

We do not offer direct exchanges. If you need a different item, size, or color, please return the original item following the return process above and place a new order for the desired item. This ensures the fastest turnaround for receiving your replacement product.

8. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at xloin330@163.com within 48 hours of delivery. Include your order number, a description of the defect or damage, and photographs. We will provide a prepaid return label for the defective item and arrange for a replacement or full refund at no cost to you.

9. Wrong Item Received

If you receive an item different from what you ordered, please contact us within 48 hours of delivery. We will arrange for the correct item to be shipped immediately and provide a prepaid return label for the incorrect item.

10. Cancellations

Orders may be cancelled within 2 hours of placement at no charge, provided the order has not yet entered processing. To cancel, email xloin330@163.com immediately with your order number. Once an order enters processing, it cannot be cancelled but may be returned following the standard return process above.

11. Manufacturer Warranties

Many products we sell come with manufacturer warranties that extend beyond our 30-day return window. For warranty claims after 30 days, please contact the manufacturer directly. We are happy to assist by providing purchase information if needed.

12. Contact Us

For all return and refund inquiries, please contact us at:

Email: xloin330@163.com
Subject Line: “Return Request – Order #[Your Order Number]”
Response Time: 1-2 business days