Contact Us
We’re here to help. Whether you have a question about a product, need assistance with an order, or want to provide feedback, we’d love to hear from you.
Customer Service
Email:
xloin330@163.com
Response Time:
We respond to all emails within 24 hours on business days. Most inquiries are answered within 2-4 hours during operating hours.
For faster service, please include:
- Your order number (if applicable)
- Product name or SKU
- A brief description of your question or issue
Business Address
251 Little Falls Drive
Wilmington, DE 19808
United States
Note: This is our business office address. Product returns must be authorized before shipping. Please contact us for return instructions.
Business Hours
| Monday – Friday: | 9:00 AM – 6:00 PM EST |
| Saturday: | 10:00 AM – 4:00 PM EST |
| Sunday: | Closed |
We observe all major U.S. federal holidays.
Frequently Asked Questions
Q: How do I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also log into your account to view your order status.
Q: What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), as well as PayPal and Apple Pay.
Q: Can I change or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. Contact us immediately at xloin330@163.com with your order number.
Q: Do you offer price matching?
While we strive to offer competitive prices, we do not currently offer formal price matching.
Q: How can I leave a product review?
We value your feedback! After your purchase, you’ll receive an invitation to review your product. You can also leave reviews directly on product pages while logged into your account.
Q: Do you have a physical retail location?
We are an online-only retailer. This allows us to offer a wider selection at competitive prices while providing excellent customer service through email support.